Shipping policy
Place an order with us by 12 PM ET and we'll hand it to a carrier (UPS or USPS) same business day or next business day.
Our shipping partners are UPS, USPS and DHL. They ship down the block and overseas.
Yup, you will get another lovely NiLu notification when your
order has shipped. You’ll get a 500-digit tracking number (joking) through email and under your online account at shopnilu.com.
We pack and handover your package to a carrier within one business day. The carrier delivery time depends on the shipping option you select during check out. This could range from overnight to several days.
There's a Pick Up option at the very end of Check Out.
Ready for pick up within 1 to 2 hours.
Our in-store pickup hours are 12 PM to 7 PM on Tuesday - Sunday
You can pickup at 191 Malcolm X Blvd Harlem New York between 119th and 120th street.
Nope, we can’t guarantee delivery dates but carriers offer
appropriate service options overnight ground versus overnight air.
Absolutely! We'll work with you and the carrier to address damaged, lost or stolen during transit. Do not choose the cheapest shipping option such as USPS Multi Media for important deliveries. They do not include insurance or any in-depth tracking.
Returns and Exchanges
We want you to be thrilled with your purchase and come back for more. If you're unhappy for any reason, please contact us at mark(at)shopnilu.com to initiate a return or exchange within 14 days of delivery.
Products Made by BIPOC?
NiLu is 100% owned black retail and lifestyle business. Over 60% of our items are under the NiLu brand or made by BIPOC. The others items are just a dope and crafted by like minded small batch companies.
The money spent at NiLu is circulated back into Harlem and other black communities.
Its our policy to always seek out BIPOC makers, creators and artists FIRST.